Murdock Builders Merchants are delighted to be able to offer our new Click & Collect service to both Account and Cash payment customers from all of our Branches in Republic of Ireland. Please read the information below to see how you can enjoy the convenience of ordering from home or from the office, and having your goods ready for collection.
Once you place your order online you can typically collect your goods at your selected Branch within 3 working hours. Please note that order fulfilment will be subject to stock availability at your selected Branch.
GETTING READY TO PLACE A CLICK & COLLECT
CLICK AND COLLECT
PAYMENT OPTIONS FOR CLICK & COLLECT CUSTOMERS
You will be able to place your order on your Credit Account (if you have one) or pay by cash or card at the time of collection.
Customers who have a Credit Account will be able to view their credit account balance information at any time by logging in to their account via the website. This information is updated on a daily basis.
HOW LONG DO I HAVE TO COLLECT MY ORDER?
Uncollected Click & Collect orders will be placed back into stock if not collected within 3 working days from the date the order was placed.
HOW DO I RETURN CLICK & COLLECT ITEMS?
Returning any Click & Collect item is easy as long as it is in a resalable condition AND it is a stocked item i.e. it was not ordered in especially for you. Returns must be made within one month of purchase. Simply take the item/s to the relevant Branch with the original invoice and we will arrange a credit to your account or a refund.
Please be aware that a 15% re-stocking charge will apply to all goods purchased and later returned. Certain goods cannot be returned e.g. goods specially brought in for a customer, perishable goods with a sell-by date, damaged goods
CAN I CANCEL MY ON-LINE CLICK & COLLECT ORDER?
To cancel an online order you must contact the relevant Branch directly.